Privacy Policy

Our website address www.dogalmighty.co.nz (“we”, “our”, or “us”). respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your information when you use our website and services.

Information We Collect

We may collect the following types of information when you interact with our website:

• Personal Information: such as your name, email address, phone number, billing details, and location (if provided).
• Account Information: if you create an account, we collect your login details.
• Payment Information: when you purchase training services, payments are processed securely through third-party providers. We do not store full credit card details.
• Usage Information: including IP address, browser type, device information, and how you use our website.
• Communications: any messages, feedback, or enquiries you send us.

How We Use Your Information

We use the information we collect to:

• Provide and deliver our dog training services.
• Process payments and issue receipts.
• Communicate with you, including responding to enquiries and sending updates.
• Improve our website, services, and customer experience.
• Send marketing communications (only if you have opted in, and you can unsubscribe at any time).
• Comply with legal obligations under New Zealand law.

Sharing Your Information

We do not sell or rent your personal information. We may share your information only when:

• It is necessary to deliver services (e.g., payment processors, email providers).
• Required by law, regulation, or court order.
• To protect our rights, property, or safety, or that of others.

All third-party providers we work with must also comply with the New Zealand Privacy Act 2020.

Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience, analyse website traffic, and personalise content. You can disable cookies in your browser settings, but some features of our website may not function properly.

Data Storage and Security

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. Your data may be stored electronically on secure servers, some of which may be located outside New Zealand. If information is stored overseas, we ensure appropriate safeguards are in place.

Your Rights

Under the Privacy Act 2020, you have the right to:

• Access the personal information we hold about you.
• Request corrections if you believe your information is inaccurate or incomplete.
• Withdraw consent to marketing communications at any time.

To exercise these rights, please contact us using the details below.

Retention of Information

We keep personal information only for as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

Links to Other Websites

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated “Effective Date.”

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us.

Terms of Service

By accessing or using our website and services, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

Use of Our Services

• You must be at least 16 years old to purchase our services.
• You agree to use our website and services only for lawful purposes and in accordance with New Zealand law.
• You are responsible for ensuring that any information you provide is accurate and up to date.

Dog Training & Behaviour Services

• Training results may vary depending on your dog’s age, breed, temperament, and your consistency in following our guidance. We do not guarantee specific outcomes.
• Our training content is for educational purposes only and should not replace veterinary advice or professional care when needed.
• You are responsible for your dog’s behaviour, safety, and wellbeing when applying our training methods.

Payments and Refunds

• All fees for training services or online courses must be paid in full at the time of purchase unless otherwise agreed.
• Payments are processed securely through third-party providers.
• Refunds are only available as outlined in our cancellation and refund policy below.

Booking Private Coaching & Puppy Coaching

• You have 3 months from the date of payment to book and attend your private or puppy coaching session or follow up session including any rescheduled appointments in accordance with the cancellations and refund policy below.
• You have 6 months from the date of payment to book and attend all three sessions in a Private Coaching Package and a Puppy Coaching Package including any rescheduled appointments in accordance with the cancellations and refund policy below.

Accounts and Security

• If you create an account with us, you are responsible for maintaining the confidentiality of your login details.
• You agree to notify us immediately if you suspect any unauthorised use of your account.
• We may suspend or terminate accounts that violate these Terms.

Intellectual Property

• All content on our website, including text, videos, images, and training materials, is owned by or licensed to us and is protected under copyright law.
• You may not copy, distribute, or resell our content without our prior written consent.
• You are granted a limited, non-exclusive, non-transferable licence to access and use our content for personal use only.

Limitation of Liability

• To the fullest extent permitted by law, we are not liable for any direct, indirect, or consequential loss or damage arising from the use of our services, including injuries to you, your dog, or others.
• You agree to take full responsibility for applying training advice safely and appropriately.

Third-Party Links

Our website may include links to third-party websites. We are not responsible for the content or practices of those websites.

Termination

We reserve the right to suspend or terminate your access to our website or services if you breach these Terms.

Changes to These Terms

We may update these Terms of Service from time to time. Changes will take effect when posted on our website. Continued use of our services means you accept the updated Terms.

Governing Law

These Terms are governed by the laws of New Zealand. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

Contact Us

If you have any questions about these Terms, please contact us.

Cancellation & Refund Policy

At Dog Almighty, we aim to provide high-quality training and support for you and your dog. We understand that sometimes plans change, so this policy outlines how cancellations and refunds are handled for our services.

Online Courses

• Instant Access: Once you purchase an online course, you receive immediate access to the training material. For this reason, refunds are not available after access has been granted, except where required by New Zealand law (e.g., if the service is faulty or misrepresented).
• Change of Mind: We do not provide refunds if you simply change your mind, choose the wrong course, or do not use the material.
• Technical Issues: If you experience technical difficulties accessing a course, please contact us so we can assist you.

Private Online Consultations

• Cancellations by You:
  • If you cancel at least 24 hours before your scheduled consultation, you may reschedule or receive a full refund.
  • If you cancel less than 24 hours before your appointment, the session is non-refundable.
• No-Shows: If you miss your scheduled consultation without notice, no refund or reschedule will be provided.
• Cancellations by Us: If we need to cancel or reschedule your consultation, you will be offered a new time or a full refund.
• Private/Puppy Coaching: You have 3 months from the date of payment to book and attend your private or puppy coaching session or follow up session including any rescheduled appointments in accordance with the cancellations and refund policy below.
• Coaching Package: You have 6 months from the date of payment to book and attend all three sessions in a Private Coaching Package or a Puppy Coaching Package.

Online Dog Club Membership

• Billing: Membership fees are billed on a monthly basis.
• Cancellation by You: You may cancel your membership at any time. Your access will remain active until the end of your paid billing period. No refunds are issued for unused portions of a billing cycle.
• Cancellation by Us: We reserve the right to cancel memberships that breach our Terms of Service. In such cases, a refund may be offered at our discretion.
• Renewals: Memberships renew automatically unless cancelled before the renewal date.

Private & Puppy Coaching (In person bookings)

• Cancellations by You: If you cancel at least 48 hours before your scheduled appointment, you may reschedule your session or receive a full refund. If you cancel less than 48 hours before your appointment, the session is non-refundable. You are entitled to reschedule an appointment twice with 48 hrs notice, without charge. The same appointment rescheduled for a third time (even with 48 hour notice) will be charged at full price.
• No-Shows: If you miss your scheduled appointment without notice, no refund or reschedule will be provided.
• Cancellations by Us: If we need to cancel or reschedule your appointment, you will be offered an alternative appointment time or a full refund.

• Booking Sessions: You have 3 months from the date of payment to book and attend your first private or puppy coaching session, in accordance with this cancellation and refund policy. You have 6 months from the date of payment to book and attend all three sessions in a Private Coaching Package and a Puppy Coaching Package including any rescheduled appointments in accordance with this cancellations and refund policy.

Refunds Required by Law

Nothing in this policy affects your rights under the Consumer Guarantees Act 1993 or Fair Trading Act 1986. If a service is not delivered as promised, is faulty, or misrepresented, you may be entitled to a remedy under New Zealand law.

How to Request a Refund or Cancellation

To request a cancellation or refund, please contact us.

Please include your name, email address, order number (if applicable), and details of your request